Review Time
I started using Freetaxusa to file my taxes and some friends in 2023 and it was great, but in 2024 everything changed, The system keeps declining the credit card to pay tje state tax return fee for no reasons. Sometimes we use our debit cards and different credit cards but that doesn't work. It's a pain.
I think this is the last year we'll be using Freetaxusa. Waste of time and energy
It has worked excellently for me for many years. I really enjoy how easy it is every time, and how much less stressful it feels having the little ? symbols to explain things. Thank you for just working for most of the years I have use it.
Ive used this site to do my taxes for years now,this year i opted for pro support to ask a few questions about the new OT tax rules.
Do not waste your money. They provided blatantly incorrect tax information and cited the irs website as the source saying OT rule didnt take affect and there was mo way for me to file or anywhere for that information to be broken out. I asked why the irs website has the same calculation break down as their site and why it was forcing me to enter info into a box. Next message was a supervisor telling me the OT rule was valid and it does have to be filed. Then 2 days or run around asking the same 3 questions and getting a new person every single response just giving the same link to the break down. I had it reviewed before submitting twice during the chat session. Once clarification had been provided on the figure i asked for it to be reviewed once more. Someone DIFFERENT responded and told me they only check them at step 2 of finalizing. No one can even scroll up and look at the chat history. They know NOTHING, and its mot worth the $80+ for 'pro' support. I don't think these people are even certified
They do Federal return free if income is low enough.
They flash a page about YOUR FED & STATE TAX RETURN IS FREE
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BUT WHEN YOU GO TO FILE
They suggest efile much faster! The final pages want you to agree to they can take "fees from your refunds if any" No where did i see how & when what fees.
Tried to go back to those pages but couldnt. Logged me out back button.
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To top it off my credit Union didn't get 1099 to me until Feb 7th. After my federal & state had been approved. Had to do an amendment ASAP!
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AGAIN NO INDICATION OF FEES In the tax app.
$15.99 efile State
$16.98 efile amended state
$24.99 processing fees
$7.99 upgrade support.
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This information should be next to the option example
E-file is FASTER But $15.99
Amendment e-file $16.99
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Processing fee $24.99
ON WHAT? WHEN?
No matter what? If you efile?
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So if i understand these undisclosed fees, My FREE FED & STATE COST ME $57.96 assuming they don't charge for amended Fed rtn in which case my rtn $74.94
These amounts i looked up on Google Ai. I have not seen my return yet.
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But this information makes me feel like i got swindled.
I could have used other free for my $0 taxable income level & $155 grocery credit refund.
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Turbo***** free $0 for simple tax returns
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In my opinion they intentionally HIDE & mislead you about Costs
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They're reply says rates & fees are in website.
So what? Middle of tax return stop log out, go to website to look for costs for free tax return?
If i get my grocery credit. I'll change this review. Otherwise not.
Their website deleted a form after I entered it, unbeknownst to me. It affected my return amount significantly, so I needed to file a return. They would not waive the fee to file an amendment. So I ended up needing to pay $35 to file, which is not free despite their name. Very disappointed in their refusal to fix their mistake. I would have happily gone through the trouble of the amendment if they had just met me in the middle and covered the extra cost. I’ll go back to H&R next year. They’ve never messed up, the process is faster, and it ended up being the same price.
This service provides a refreshing perspective on tax filing. Its clean, productivity-oriented interface helps maintain focus and progress without the usual distractions or aggressive upselling. The pricing is straightforward and transparent, ensuring you’re aware of your expenses before filing. Compared to other well-known options, it’s significantly more user-friendly, offering a smoother and more intuitive experience. The user interface is truly impressive—simple, modern, and designed to ensure a quick and seamless process.
This service is a breath of fresh air in the tax-filing landscape. Its streamlined, productivity-focused interface allows for concentration and progress without the usual distractions or upsell pressure. Pricing is clear and transparent, so you always know your costs before filing. In comparison to other popular services, it’s noticeably more user-friendly, offering a smoother and more intuitive experience. The user interface is genuinely impressive—simple, modern, and designed to ensure a hassle-free process.
I filed my taxes on March 9th and paid for additional support. However, their version of extra support was simply to direct me to a phone number I already have. What does support mean to them? One of my tax refunds, which I paid extra for them to double-check, has now been reduced by 91% by the IRS. The only response I received was the same phone number I already had. Paying for extra support is a waste. Avoid paying for anything additional; it's not worth it.
I filed both Federal and State taxes. The price and accuracy are commendable; I compared my figures with another service and found them to be consistent. However, I can only give it 3 stars because it doesn't support a specific form, which is cumbersome to fill out manually. This form is crucial for individuals with uneven income throughout the year. Not being able to e-file it with my state taxes means I face penalties until I manually fill it out and upload it. I raised this issue with their customer support, and I'm disappointed that it remains unresolved as the new tax season approaches. I would consider giving higher ratings if this issue were addressed.
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