I've had a very concerning experience when attempting to transfer my ISA, GIA, and SIPP from my current provider to Freetrade.Freetrade support raised a query stating that the transfers could not proceed because my personal details did not match. It emerged that a member of the Freetrade team was manually retyping information from the electronic transfer form I completed in the app onto another internal form to process the request. In doing so, they misspelled my surname and incorrectly entered my date of birth.This is a worrying lack of attention to detail for a process that involves transferring money.There was no apology whatsoever for these errors and I have cancelled my transfers.
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