I've had a very concerning experience when attempting to transfer my ISA, GIA, and SIPP from my current provider to Freetrade.Freetrade support raised a query stating that the transfers could not proceed because my personal details did not match. It emerged that a member of the Freetrade team was manually retyping information from the electronic transfer form I completed in the app onto another internal form to process the request. In doing so, they misspelled my surname and incorrectly entered my date of birth.This is a worrying lack of attention to detail for a process that involves transferring money.There was no apology whatsoever for these errors and I have cancelled my transfers.
Claim your business profile now and gain access to all features and respond to customer reviews.
With Freetrade, you can invest for free in the stock market. Our app is available today on iOS and Android.
