I had a positive experience as a previous customer, but my second order was a nightmare. After paying for shipping, I received an unexpected bill for $142 from the carrier. When I reached out to the support team, they insisted I pay this amount to get my order. I complied, yet still have not received my product. After contacting customer care again, they denied my request for a refund. I've ended up spending an excessive amount without receiving anything in return. I understand that running a business can be tough, but that shouldn't excuse poor customer treatment. I will not be returning to shop here and will dispute the charges with my credit card company.
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