Review Time
Garbage customer service thats for sure, placed an order for 3 weeks no shipment no response to all my emails and messages.
Just replied “ sorry for the inconvenience we will update shipping when we processed your order” are you kidding me for 3 weeks you can’t process and ship?
Información very accurate. Easy to place the order. Just that it takes long before receiving the product. Only that. The rest, very good:)
I place the order January 4th and I received it January 28
And also. I was asked to take a picture of the producto and share it on facebook tagging the company and I will receive a code for a discount. I did it and I haven’t heard anything since:(
I am very dissatisfied as I was promised a store credit since January 5th due to an error with my order, but I have yet to receive a proper solution. I ended up with one product charged at the price of three. It feels unjust to lose my money because of their mistake. Today is January 21st, and there is still no resolution.
I have been ordering from this platform for several years. Everything arrives quickly and as expected. The prices are fantastic. When I encountered an issue, the support team was exceptional and responded right away! Thank you!
I had a positive experience as a previous customer, but my second order was a nightmare. After paying for shipping, I received an unexpected bill for $142 from the carrier. When I reached out to the support team, they insisted I pay this amount to get my order. I complied, yet still have not received my product. After contacting customer care again, they denied my request for a refund. I've ended up spending an excessive amount without receiving anything in return. I understand that running a business can be tough, but that shouldn't excuse poor customer treatment. I will not be returning to shop here and will dispute the charges with my credit card company.
I decided to take a chance on French Beauty, and it turned out well. Their price for the face cream I wanted, along with free shipping, was competitive with other overseas sellers, although I had to add a few smaller items to meet the total. The package arrived promptly and the main product was intact, but the smaller items were missing, which was disappointing. However, I reached out to the company with photos, and they promptly responded and issued a refund. I would definitely use their services again. They maintained good communication throughout the lengthy international shipping process.
I found excellent prices online for the items I regularly use. The products arrived in good condition. Just a heads up, shipping might take a bit longer due to international delivery, but it wasn't an issue for me as I tend to stock up before I run out of my beauty supplies.
My experience with the service was fantastic. They maintained communication with friendly messages from the moment I placed my order until it was delivered. This made me very happy. If I am near their location in the future, I will definitely bring them a big beautiful bouquet of flowers! Thank you, team.
I placed an order on 9 October for 55 EUR, but I have yet to receive anything. The support team initially responded but then stopped replying to my messages. There has been no delivery, no refund, and no assistance. This feels like a scam. I am now submitting a complaint to the relevant authorities. I strongly advise avoiding this service.
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