The worst service that I've experienced. Please don’t believe the word “clean and polish” that they've used in the invoice. I used their service as move-in cleaning. Cleaning Service:They didn’t clean the oven for the first time. They came back to redo it but it's still greasy. They only wiped things externally. I used wipes to wipe the inside of the cupboards and drawers again after the 1st cleaning, it turned out yellow/grey. As my fridge was new, they didn't wipe it at all. I had to ask them to do it.Basically I had to clean the flat again by myself. I bought the cleaning service to make my life easy. BUT IT'S SIMPLY A WASTE OF MONEY!If you are looking for "clean and polish"/spotless, AVOID THIS COMPANY. Customer service:BAD ATTITUDE, IRREPONSIBLE AND POOR SERVICE.When I sent them the photos of the pile of wipes that was yellow and grey to show them that things were still dusty. They replied that it couldn't prove anything. I was honestly shocked as this reply was completely irresponsible. I didn't know how to show "dusty" with photos. I purchased carpet cleaning and they didn't do it during the 1st cleaning. They said they forgot to update the cleaners. Also. they didn't show up within the booked time. They were 3 hours late for the 2nd cleaning and they were hard to reach. I've called their hotline dozen times and no one answer. They did reply to emails but they vanished once I asked for compensation.Advice to dear readers:I chose this company because I also saw them reply to the negative comments here, not many companies would spend time on that. I thought this should be a responsible company and they turned out to be a complete disappointment. Because of their poor service and delay, I eventually finished moving my stuff at 1:30 AM! Can you all believe how crazy it was??I spent my time writing this because I don’t want anyone to have the same worst experience as I had. Hope this helps you all!Update after Reply:To Issly Task:I don't need your team back because I didn't believe that they could do a good job. If you could show me the evidence from your team to prove me wrong, I will re-write this review. Also, please do not use the word "hours". The second cleaning finished within an hour, which I have waited for 3 hours to get it. I have a video to show that oven wasn't clean after the 1st cleaning. I would have shown everything here if I was allowed to attach photos/videos.Lastly, please do show me the evidence that I’ve consistently sought a refund. I am not writing this review to get a refund. I don’t care about the money. I simply saw this as a bad purchase. Dear all, Because I couldn't show you all my emails, I wouldn't be able to show you that I didn't "consistently sought a refund". I didn't even contact this company after 4 Sep 2023, which they didn't reply to my last email when I said the cleaners were late and said that I need compensation. I only mentioned compensation once and they simply ignored it.I am being very honest here. You can all see that they refused to take any responsibility and tried to blame me instead.
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At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions.
Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail.
In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties.
We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning.
At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.See more
