I hired Issly Task to perform our End of Tenancy clean. Like many, I was taken in by their fantastic reviews, but I can honestly say I have NOT received the amazing service I read all about. Not only was the cleaner 2 hours late, for which I was really understanding. After the clean I noticed so much dirt in our kitchen and bathroom and many areas that hadn't been cleaned that was advertised and on our invoice as part of the clean. E.g.Fan, radiators, doors cupboards, inside and outside etc. I then called out to the cleaner but she had already started walking off down the road and didn't even tell me she was leaving, before I had done a full walk around. I then stayed an extra hour cleaning all the areas that she had missed. I then reached out to Issly Task customer service with photos of the terrible clean and asked for a partial refund, for which they worked their way around multiple reasons why they 'legally' didn't have to, despite the fact that you pay for the service and agree to their terms before it's even completed. (This is how they trap you!) Issly Task provided me with a free clean instead, but as we were 2 days away from check out they couldn't fit us in (conveniently). Our landlord didn't want to use this cleaning service again (which I fully understood, as there wasn't much in terms of trust that Issly Task would still provide the up to standard clean for an End of Tenancy. In this case it was very much box standard and I could have done a better job myself! Off the back of this, we are having £168 deducted from our deposit. Do yourself a favour and go elsewhere for your end of tenancy clean. This company are cheaper for a reason because they cheap out on cleaners!
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At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions.
Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail.
In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties.
We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning.
At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.See more
