I booked an end of tenancy clean and expected to return to my property to find it in a better state than I left it….. oh was I wrong. I returned to find dark brown stains all over a cream carpet. I was horrified but the company admitted fault and agreed to come back to the property to rectify the problem by doing a professional carpet clean. However, they could not get the stains out and so when I understandably then asked for a refund for the cleaning service, instead of receiving this and an apology from the company (as a paying customer would expect in this situation) I received an absolutely disgusting call from the manager who was extremely rude and aggressive and proceeded to call me a liar (despite previously admitting fault and sending cleaners back to the property to clean the mess they had made of my carpet!)…. It was shocking to be spoken to like that by a manager of a company and to be called a liar!! Absolutely insane. Avoid this incompetent, aggressive and frankly disgusting company at all costs.
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At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions.
Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail.
In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties.
We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning.
At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.See more
