What a terrible service overall, the company should be ashamed of themselves.We booked a moving out clean on the day we moved out but they did an awful job and did not provide a deep clean like we had paid for. Multiple areas that were detailed on the invoice were missed and my housemates and I then had to spend another 2 hours cleaning the areas that had been neglected in order to meet the landlord’s expectations when we handed over the keys. We inspected the house while the cleaners were still there and told them the areas of concern, however their attitude was extremely dismissive - one of them sat crouched in the doorway, with what can only be described as a miserable face, while the other half-heartedly wiped a duster over the explained areas and then left.We then reached out to the customer service team explaining the issues while providing photo evidence of the poor service. Initially they told us the areas of concern were not listed in our invoice but offered a re-clean of these areas. However we’d already moved out of the property so this was not possible and I told them so, while also highlighting that the areas of concern were listed on the invoice and should have been attended to.After this, Adam from the customer service team became extremely rude, sarcastic and unprofessional. They said that their terms state that once the service is rendered it becomes non-refundable - but how can we be dissatisfied and request a refund before the service is rendered?From reading through the other reviews on here, it appears as though we are not the first customers to have received a substandard service, and I am positive that we will not be the last. Save your money and clean yourselves or find an alternative company - Issly Task will just take the mick and then come at you with sarcasm and unprofessionalism when you reach out with a concern.
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At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions.
Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail.
In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties.
We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning.
At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.See more
