Booked a cleaning job. Guys who turned up said they wouldn't have accepted the job if they'd have known the condition of the property, but this was disclosed while booking. Then got an invoice (sent twice a minute apart) saying that it was 24 hours overdue - sent on the day the job was due to happen but didn't. Tried calling, it said use an email address instead but the address given isn't valid. Called again, waited to speak to someone. Call rang for a long while then went to a voicemail but that said no more messages could be left for the user. So not just a let down for the job, but a complete and utter customer service failure as well. Avoid at all costs
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At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions.
Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail.
In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties.
We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning.
At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.See more
