I bought an outfit that was of extremely poor quality, with seams falling apart and so wrinkled that even the dry cleaners couldn't fix it. The color did not match the online image. I reached out to the support team multiple times for a full refund, but they insisted I return it to a location in China. Although they provided a U.S. warehouse address, they offered to let me keep the outfit with a 15% discount on future purchases. Their generic responses to my complaints, claiming they strive to please customers, felt insincere. The only way to make this right would be to shut down their site, as it seems like a scam and is unfair to consumers.
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