freshprep.ca

4.3
4.3 Based on 101 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Owen Zhang
Condo pick up experience is a mess

I ordered mostly pre cooked meals. Portions were smaller than expected, and the ready to cook meals are better value. The food itself is fine for convenience, but it is not cheap.The kit return pickup service is unacceptable.I live in a condo and Fresh Prep provides no way for drivers to communicate with customers. You only receive a link saying the driver is five minutes away. There is no call, text, or buzz.I have repeatedly asked customer support to have the driver notify me so I can coordinate pickup while working. This has never happened. The driver waits about two minutes and leaves.I have been trying to return my kits for three weeks without success. This system clearly does not work for condo residents

1
Date of experience: Jan 28, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More