The products originate from China. This isn't inherently wrong, but it is surprising given that the website creates the impression of being a German or British company. The prices are also significantly higher than for similar items available on Alibaba.
I purchased the LLLT cap. Unfortunately, I only attempted to use it five months later. The first test revealed it was completely non-functional. I contacted customer service one month ago. In response, I received repeated instructions to submit test videos "for the technical department." Unsurprisingly, every video clearly shows the cap does not work—it likely has a loose connection.
I have asked multiple times for either a replacement or a refund. We are not talking about a cheap product here! Instead of a solution, I was told to, "send another video," "test if the sensor works," "check the circuit board," or "put a piece of cloth over it." I am not joking.
I am furious. I am perfectly capable of operating a simple device like this. I am keen to begin LLLT therapy, but definitely not with a product from Freyara. I would rather order directly from Alibaba, where the customer service is far more competent.
I strongly advise everyone against buying at Freyara.
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