The representative was deceptive and unhelpful. They booked a flight for me but failed to send my e-ticket or confirmation number. After promising to send it in two hours, I called back only to find out that my booking had been canceled and they rebooked me on a later flight. After waiting another four hours with no e-ticket in my email, I called again and was told they couldn't confirm my booking. When I requested a refund, I was informed it would take five days. Eventually, I received a partial refund, but the agency still owes me $385.00.
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