Came home on Christmas Eve to find our new freezer had stopped working, ruining our holiday meal and wasting over $500 in food. As seniors, replacing that food is a significant financial strain. I spoke with several representatives; while they assured me the freezer would be fixed, they offered no compensation for the food loss. After much effort, one person finally sent me a $50 grocery card. It's disheartening to see a company neglecting its elderly customers.
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