Returned home on Christmas Eve to find our month-old freezer had stopped functioning, leading to the loss of all our food, including our Christmas dinner, totaling over $500. Being in our 70s, replacing that food is a financial burden we can't manage. I reached out to multiple representatives; while they promised to repair the freezer, they offered no compensation for the lost food. After much persistence, one representative finally sent me a $50 card for groceries. It's disappointing that the company seems indifferent to the needs of their elderly customers.
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