My experience with Frigidaire is something I wouldn’t wish on anyone. I purchased four appliances, and two of them were not working properly right from the start. What followed was an ongoing ordeal marked by incompetence, lack of timely service, and consistently poor customer support.
I escalated my concerns to Costco, but even with their involvement, there has been little progress and long delays between any meaningful communication. At one point, I was without a gas cooktop for over three weeks, which made managing dietary restrictions extremely difficult.
Appointments were scheduled with third-party service providers, but in some cases, they were never even informed, resulting in me taking time off work and waiting around for nothing. After getting nowhere, I had no choice but to hire my own technician and pay $220 out of pocket for repairs, half a day off work and a loss.
To make matters worse, I also experienced food loss due to freezing and spoilage for which appointments booked through 2 companies were then cancelled then booked again, causing confusion.
At this stage, I am seriously considering escalating this further through consumer protection channels, small claims court, and potentially having Costco remove all of the appliances altogether.
Whatever you do, avoid this company. In my experience, they have fallen short in every possible way.
They truly do not deserve anything but a 0/5.
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