frigidaire.com

To the Frigidaire Corporate Team, I am writing this email to express my absolute rage and disappoint

To the Frigidaire Corporate Team,
I am writing this email to express my absolute rage and disappointment with the handling of my warranty claim. I have been without a functional cooktop for nearly a month, and the level of incompetence I have encountered is unacceptable for a brand-new appliance that failed after only two months.
After an initial technician visit, I was told two parts were required for the repair. Since then, the process has been a total disaster:
First Attempt: I waited 10 days only to receive one of the two necessary parts.
Second Attempt: After calling to report the error, I was assured the correct part was coming. Instead, you sent the exact same part I already had.
Third Attempt: I escalated this to a manager who promised to "expedite" the missing part. However, I was told I still have to wait another 7 to 10 business days.
I am tired of getting the runaround. Every time I call, no one is held accountable, and I am left with a useless appliance and a kitchen I cannot use. At this point, your warranty process is a failure.
If this is how Frigidaire treats its customers, I will never purchase another product from your brand, and I will be sharing this experience on every review platform available. I expect an immediate resolution—either the correct part overnighted to my home or a full replacement of the unit.

Date of experience: Mar 30, 2026