I bought 2 ice makers in June. In January one of them died, the button to make ice stopped working. Therefore it cannot make ice. In February my other one died from a different issue. It sounded like a motor problem. I contacted customer service about both. These are separate claims, in separate emails, with different claim numbers. It is now April. With no replacement being sent. This is actually crazy. Both of my ice makers fall under warranty. They take forever to respond to emails. I sent back all the information and pictures they requested. I cannot believe that I have gone MONTHS without any kind of replacement or a refund check being sent. We have low iron in this house...we eat ice constantly. To have to go this long without a replacement is ridiculous. Big companies have no problem taking your money as quick as possible but within 2 months cant manage to send a replacement? I think that says all we need to know about the company.
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