I had an issue when the parcel carrier DPD left my parcel in a very unsafe place. This resulted in the parcel going missing before I could collect it.
I contacted Frive via their WhatsApp support and connected with Onell, who resolved the problem quickly with a credit to my account for the value of the order.
I find that you can judge a company by the quality of their customer support when things don't go to plan. Frive and their support agent Onell deserve a 5 star review for their service.
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