I just saw your reply to my review and your response is generic and does not reflect the reality of this situation.I still have no concrete information whatsoever about my order: no carrier name, no last physical scan or location, no confirmation that the parcel has even been dispatched, and no delivery timeframe. In emails, responsibility continues to be shifted to “the carrier,” despite the fact that under consumer law the retailer remains fully responsible for delivery and for the actions of any courier.I am also deeply concerned to see that many customers have been reporting the same issues for several months — blocked orders, no tracking, no updates. This clearly indicates a systemic fulfilment failure, not an isolated incident.Given the current pattern and the inability to account for paid goods, I would strongly advise customers not to order from your UK website at this time, as you do not appear able to reliably fulfil or track orders.It is unacceptable that there is no possibility to speak to a responsible person directly, only generic written replies, particularly for high-value orders.Unless I am provided with concrete operational evidence of shipment, this matter will be reported to Citizens Advice as a case of potential non-delivery and failure to meet basic consumer-protection obligations.I am not asking for apologies. I am asking for verifiable facts: whether the goods have actually been dispatched, where they are, and when they will be delivered.
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