I spent over £200 on my purchase from From Future. The order was shipped from France to my address in UK by DHL, who bomabrded my with emails and text messages prompting me to provide a copy of government issued ID, which feltlike a fraud. I unwilling to send a copy of my passport to a courier over internet to get some sweater delivered- this a matter of me keeping sensitive data about me secure.The only way to get in touch with From Future to ask for refund was to open a support ticket via a form on the website. You can't call them. When I raised a ticket I recieived an automated email saying that someone will look into my query in 2 working days. It has now been more than a week and my query remains unanswered. I sent 2 follow up requests aking for updates and still noone gpt in touch.It is my very first time ordering from From Future.Very dissapointed with non- existent customer service and support.
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FROM FUTURE est une jeune marque qui repense les codes du prêt-à-porter en démocratisant des matières nobles et naturelles, telles que le cachemire ou la soie. Soucieuse de l’impact de la mode sur le monde qui nous entoure, la marque s’inscrit dans une démarche responsable en récoltant sa matière première dans des sources d’approvisionnement durables et respectueuses des êtres vivants. À votre tour, prenez part à ce que sera demain en explorant nos collections qui mêlent inspirations streetwear, couleurs venues d’ailleurs et qualité absolue.See more
