I recently saw the reply to my review, and it feels generic and doesn't truly address the issues at hand. I still lack any specific details about my order: no carrier information, no last scan or location updates, no confirmation of dispatch, and no estimated delivery timeframe. In communications, the blame keeps shifting to 'the carrier,' even though consumer law states that the retailer is fully accountable for delivery and the actions of any courier. It's alarming to notice that many customers have been experiencing the same problems for months — blocked orders, lack of tracking, and no updates. This suggests a widespread fulfillment issue rather than just an isolated case. Considering the current trend and the failure to account for paid items, I would strongly recommend that customers refrain from ordering from your UK website right now, as it appears you are unable to reliably fulfill or track orders. It's unacceptable that there's no option to speak directly with a responsible individual, only generic written responses, especially for high-value purchases. Unless I receive concrete proof of shipment, I will report this matter to the relevant consumer protection authorities as a potential case of non-delivery and failure to meet basic obligations. I’m not seeking apologies; I need verifiable information: whether the goods have been dispatched, their current location, and when they will arrive.
Claim your business profile now and gain access to all features and respond to customer reviews.
FROM FUTURE est une jeune marque qui repense les codes du prêt-à-porter en démocratisant des matières nobles et naturelles, telles que le cachemire ou la soie. Soucieuse de l’impact de la mode sur le monde qui nous entoure, la marque s’inscrit dans une démarche responsable en récoltant sa matière première dans des sources d’approvisionnement durables et respectueuses des êtres vivants. À votre tour, prenez part à ce que sera demain en explorant nos collections qui mêlent inspirations streetwear, couleurs venues d’ailleurs et qualité absolue.See more
