I have always been using One Map by FROM JAPAN over other proxy services due to their good user interface and reasonable fees. However, what really solidify my trust in them is due to their exemplary assistance to resolve the issue where I received a counterfeit item from a Mercari seller. I understand that many proxy services do not cover refund for counterfeit items, and I was ready to accept the loss since it is not covered under One Map's Protection Plan. To my surprise, One Map went above and beyond to help to pursue the case with Mercari and seek for a refund (and I do not even need to ship the counterfeit item back to the seller).
This positive experience really made One Map a much trustworthy proxy service compared to others in the market.
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At FROM JAPAN we offer an invaluable service to customers around the world, always thinking from their perspective. We are a global company that is never satisfied with the status quo, constantly improving, innovating and taking on new challenges while providing our customers with unbeatable service.
Presently, we only offer proxy services for Japanese and American items, but going forward we hope to help people around the world get their hands on products from Europe, as well as other areas!See more
