Review Time
Fair fees, impeccable packaging and handling of the items you order, excellent search engine and clear website, friendly support and fast shipping even to the other side of the world. There is nothing more you could ask from a proxy.
Highly recommended.
My items were packaged great and had no damage from shipping. The shipping was also fast and efficient. One of the packages did arrive tampered with and incomplete, but I believe this is the fault of the seller, not the proxy service.
I'm actually fairly surprised at how easily my transaction went, ordered 24 manga books in total, absolutely nothing went wrong, consolidation is free which I appreciate, and despite the odd organization configuration once the package arrived to me, they packaged it pretty well, would definitely use again, but definitely a lot more next time to offset the shipping fees which I understand
I had an excellent experience with the customer support! When I was uncertain if a product I wanted to buy would be delivered to my address, I reached out to the support team for clarification. The representative who replied was prompt, friendly, and straightforward, honestly informing me about potential risks of shipping due to tariffs and restrictions. They even offered to check with the warehouse about the shipping possibility, which I truly appreciated. Such honesty and willingness from customer service is quite rare nowadays, so I definitely give them two thumbs up!
I have utilized this service on two occasions since November 2025. Initially, I was uncertain, as I was looking at items that are quite rare in North America but offered at a reasonable price. It felt like a risk to try these overseas proxy services, but having had success with a USA to Canada proxy in the past, I decided to give it a chance with a small item. It took three weeks to arrive, which aligned with the shipping option I selected. The rarity of the item was astonishing, and I was pleasantly surprised it was available. I was hesitant at first but appreciated the ongoing updates sent to my email. I even contacted their support team with a specific question, and they responded promptly. My first item arrived as described, much to my delight. I then purchased a few more items and tested the consolidation feature of the service, which worked flawlessly. They packed the larger items well without wasting shipping costs. I opted for a mid-tier shipping option, a third of the cost of the highest one, and to my surprise, the three items arrived in just five days. They double-boxed everything and used high-quality bubble material for protection. The only thing I wish is that I could provide feedback directly to the original sellers, as the items arrived as promised, and I spent over $1000 on one of them. Overall, I was very satisfied with this service and its ability to cater to customers like me in Canada who are outside of Japan.
I ordered a bag charm and requested it to be sent to a nearby location. Instead, I was informed that items must first go to a distant city before reaching me—completely absurd! This resulted in unnecessary waste of time and money. I repeatedly requested to be charged in local currency, but this could not be accommodated, leading to significant losses due to currency conversion. The lack of flexibility and understanding from the service was disappointing. Dealing with this company was frustrating, as they seem rigid and unable to adapt to customer needs.
This service is my top choice for purchasing Poxy from Japan. The packaging is excellent, and they offer combined shipping. They provide appealing coupons almost every week, which helps save money. While the customer service can be a bit slow, they do resolve any issues that arise. Highly recommended.
I received an incredibly fast and efficient response when I needed to halt shipping due to unexpected circumstances. The support team quickly prevented my order from leaving the warehouse and even reshelved it for me. The representative was attentive to all my questions and concerns, making sure I was informed. They truly went above and beyond to assist me.
I received an incredibly quick response. I had to cancel an order due to unforeseen circumstances, and the support team promptly stopped it from leaving the warehouse and reshelved it for me. The representative who assisted me provided all the necessary details and was attentive to my questions, even the last-minute ones. They truly exceeded my expectations and saved me from potential loss.
The service I used for purchasing items from Japan is my top pick. The packaging was excellent, and they offer combined shipping. They frequently provide appealing coupons, which help save money. Although the customer service response time could be better, they do resolve issues effectively. Highly recommended.
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At FROM JAPAN we offer an invaluable service to customers around the world, always thinking from their perspective. We are a global company that is never satisfied with the status quo, constantly improving, innovating and taking on new challenges while providing our customers with unbeatable service.
Presently, we only offer proxy services for Japanese and American items, but going forward we hope to help people around the world get their hands on products from Europe, as well as other areas!See more
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