I ordered a peony flower arrangement from FromYouFlowers.com to be delivered on December 13th so my wife could have her flowers for St. Valentine’s Day. Peonies are especially meaningful to us, so this was not just any random bouquet.
The order was never delivered.
At nearly 11 p.m., after hearing nothing, I reached out through chat and was told that the florist had run out of peonies and wanted to substitute white roses instead. I declined the substitution, and they issued a full refund — but by that point, the damage was already done.
They never notified me in advance that they couldn’t fulfill the order. Had they done so earlier, I could have made other arrangements. Instead, I was left scrambling at the last minute, with no realistic way to get flowers in time for a very special occasion.
While I appreciate the refund, it doesn’t fix the fact that the surprise and meaning behind this gift were ruined. For a company that specializes in important occasions, this level of communication and planning is unacceptable.
I would not rely on them for time-sensitive or sentimental orders.
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