Ordered outdoor furniture… they contracted Pilot last mile for White glove Delivery …Point 2 point partner appt was apparently cancelled to my home but no one communicated that to me. My husband took a day off from work to stay home to sign for and receive delivery. I Spoke to mark , Francis and Gabby the manager at last mile delivery 713 861-4224. I Asked them to please reroute a delivery truck to my house this same day since we have now missed a day of work and we do not want to take additional days off . My home is only 15 minutes from the warehouse , which is at George Bush Intercontinental Airport … I was told “no trucks are available in Your area” by Gabby the manager … but my area, is their warehouse area, again, only 15 minutes away. This is the worse customer service one can expect . I asked how we would be compensated for missing an entire day of work, but told , “ we are simply sorry”,
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