HORRIBLE. AVOID. I ordered a $9,000 umbrella that arrived damaged with a burn mark. I notified them the next day of the damage and they said they would work on it. After a couple days, they emailed me back refusing to fix/replace it and blamed it on me, the customer. They asked me if I had a fire pit or fireplace, which I do not. Or they said it might have been someone in the neighborhood shooting off leftover fireworks. The AUDACITY. They said since the reporting of it was more than 7 days after delivery (which is not true, I reported it the very next day after installation with photo evidence of the damage), that they are unable to take any recourse regarding this damage. AVOID AT ALL COSTS.
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