My first ever 1 Star Review. Terrible service, terrible product, terrible communication
Franklin, NC 28734
Account 828-349-8505-012618-5
To whom it may concern
I am disputing the final billing of $148.37 for the following reasons.
November 26, 2025 purchased a home and started services for Internet only, using equipment left behind by the seller, Ryan Paine. Welcomed to Frontier and was offered the first month free. See accompany letter from your sales representative, Mark Levy, Customer Experience.
November 26, 2025 – December 26, 2025 Free introductory Month offered by Mark Levy
Cancelled on 12/30/2025 for cause as we were only receiving 1 – 2 mbps speed and it was insufficient for my wife’s business. Was told that we would have to pay for the period of December 26 – January 26. Made that payment by credit card which fulfilled my commitment for service for the second month.
Was told to mail back equipment and that my final bill would be $50 period. Paid that in January online and have not been able to communicate with anyone within your company.
There will be no more payments coming and I am requesting that the erroneous charge for the November to December and or past due balances by the previous owners be credited. I am only responsible for December 26, 2025 – January 26, 2026 plus the return of your equipment which has been completed
Respectfully
Ted XXXXX 954 818-XXXX
Sent to collections and have been unable to speak with anyone in your company.
I will cancel my business subsription with Verizon phones if this is not resolved.
Not sure Verizon did their due diligence before purchasing this "DOG" of a company.
Claim your business profile now and gain access to all features and respond to customer reviews.
We offer gigabit speeds to empower and connect millions of consumers and businesses. Our purpose is #BuildingGigabitAmerica and we’re focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment.