Review Time
Had the service for less than a year, lost Internet over 6 times during that time frame. Called to ask to cancel it and they kept trying to sell me more services despite it not working. Told me on the phone that my cancellation fee would be $58, I just received the email and it's now $111. Do NOT use frontier if you can avoid it
Frontier Communications lost me as a customer forever. I had to pay them to return their wifi router? Really. Why would I have to do that? Then threaten their customers if you don't return the wifi router I will be charge $250 to may account. Nice that its fiber connection but customer relations just suck and that comes from management tell employees to be just nasty to the customers. Also, customers that have been with the company for many, many years, Frontier offers nothing for retainership. They just jack up the bill asking for more even money, No incentives, no offers. No wonder Verizon is joining Frontier. They need that company to keep the afloat. Verizon should just cut the dead weight and let Frontier just die. Maybe a company with good integrity will fill the gab
I signed up for Frontier 2 years ago at $40/month, they jacked it up to $50/month a year later, and this year up to $60/month. I found a better rate elsewhere, called and cancelled on the 2/10 and they said a) I can't get money back for the rest of February b) there's a $50 "restocking fee"...they're a crummy company, bad experience.
The service was satisfactory initially after installation in my area, but problems began in October 2024. The connection started dropping once a week for at least 12 hours at a time. Now, it fails 1-3 times a month for the same duration. Coincidentally, these issues arose when they began promoting an 'unbreakable WiFi' satellite service for an additional $25 a month, supposedly for peace of mind during outages. This seems unreasonable to me! Why should I pay extra for reliability that should already exist? I wouldn't recommend this provider to anyone with alternatives. There seems to be a complete disregard for customer satisfaction, just a focus on profit.
I never expected such poor service. In my area, there has been an internet outage for three days. It's 2025; prolonged outages are unacceptable. This company seems to be neglecting their responsibilities. I've only been with them for three months, and I've received over 50 messages about outages and restorations. These disruptions happen multiple times a week. I've yet to see any utility vehicle from them addressing the situation. The internet is frequently down—what if you need to work from home? How can anyone maintain their livelihood with such unreliable services? This lack of action is why I decided to cancel my service.
I thought I had experienced poor service before, but this is on another level. In my area, there has been an internet outage for three days, which is unacceptable in this day and age. I've only been with this provider for three months, and I've received over 50 messages about outages. It's frustrating to never see any service trucks addressing the issues. How can anyone work from home under these conditions? This lack of reliability is the reason I chose to cancel.
I have no internet service currently, and I'm not receiving any updates about the outage. I'm unable to speak with a representative, as the automated system just states I can't be assisted during an outage. The app's chat feature doesn't even load.
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