Absolutely horrible company policies, resulting in poor customer service. Examples: I work from home and had no trouble at all with constant connection throughout my house with multiple devices running concurrently. My kids went to college, so I down graded from the very best service to the next level, and was told I needed a booster to assure uninterrupted connection throughout the house. Against my better judgement, I allowed it. Once it was installed, my wonderful service declined tremendously. With only one device running, service began dropping frequently. I called to cancel service. The agent was incredibly rude and cut off my service a day early. I believe that was intentional. She informed me there was a $20 restocking fee for that booster, but I was billed for $54.13 and am told that's the current restocking fee!!! Upon reaching out to customer service, I was transferred to a live agent who simply copy and pasted patronizing AI responses. I know it was actually person, b/c at one point he accidentally pasted the entire AI conversation. Policy and customer service are absolutely unacceptable.
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