Frontline Bathrooms sells to the trade. They supplied well but I don’t think this company has a true sense of fair play when problems arise. In my experience they laid the whole blame with me, the customer, so they didn’t offer anything to assist or compensate. When I approached them their customer care was slow and poor, and they had no empathy that things weren’t right. That said, they agreed a bath panel return. Frontline failed to address damage to a bath I bought. The bath Frontline supplied was damaged with a scratch along the front rim. There was no damage to the plastic film covering this spot on the bath so in my inspection I assumed what was under the plastic film protection was good. My fitter partially fitted the bath then lifted the film and then the scratch was revealed. It can only have been an escaping defect from the manufacturer, but no such reasoning was accepted by Frontline. Frontline finally acknowledged the possibility of a manufacturing defect but said my installation had gone too far. They simply quoted their terms without any constructive consideration to the fact the damage was hidden under a protective layer. They basically said I was out of terms, which strictly speaking I was, because the bath was partly installed when we found the scratch. So because of this they would do nothing.A more reasonable approach by Frontline might have been been to recognise the manufacturing defect and work out a compromise but that didn’t happen. Don't expect any goodwill compromises from Frontline.Because of my own experience I would not knowingly use Frontline again.
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Frontline | The Complete Bathroom
