I was unable to completely set up this DIY service - overly complicated - so I used it -2 cameras for the entirety of my service. Unfortunately, the doorbell camera cannot survive through Canadian winters, despite being supposedly rated for the low temperatures. After a few replacements, I gave up and just had no front ring camera either. So I was paying for 4 camera, video links, but only actually had oneThe WORST was attempting to CANCEL. I phoned numerous times and waited for extended periods online, trying to cancel my plan as I sold my house. Frontpoint were incredibly hard to get a hold of. I tried with online chat, but they told me they can’t cancel my policy. I’d left a message with their callback service, so they would call me back and I could cancel the policy… But they never called back. And when I finally got through, they “Bill in advance“ and don’t refund any monies so essentially wanted to charge me for two months after I have sold my house. Note: this is their regular policy when you’re not signed into a contract… Can’t imagine if I’d actually signed a contract with them!!Completely NOT worth the frustration or cost, and the monthly cost was high. I expected much better customer service.Save your money and support a Canadian company that has fair business practices.
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