Review Time
I would have rated this service with zero stars if possible! It's the absolute worst. Potential customers should be cautious; it's all smoke and mirrors, and the customer support is incredibly rude. Cancelling the service feels like a grueling ordeal, full of unnecessary complications. They even have the nerve to charge you for an additional month because they make you agree to their terms before allowing cancellation, then surprise you with the extra fee. To top it off, they try to persuade you to keep your subscription at half the original cost—what a scam!
I would have left 0 stars but Front Point is the WORST ever!! Buyer beware, it's smoke and mirrors and the customer service is basically cranky people being very rude. Trying to cancel the service is like enacting a triple bypass surgical procedure, going through hoops and twists and turns. Plus they have the audacity to charge you for an extra month because they rope you into signing their terms before you can cancel and then hit you with the extra charge. Then to make the situation worse, they invite you to reconsider keeping your subscription for half the cost you had been paying, what CROOKS!!!
I was unable to completely set up this DIY service - overly complicated - so I used it -2 cameras for the entirety of my service. Unfortunately, the doorbell camera cannot survive through Canadian winters, despite being supposedly rated for the low temperatures. After a few replacements, I gave up and just had no front ring camera either. So I was paying for 4 camera, video links, but only actually had oneThe WORST was attempting to CANCEL. I phoned numerous times and waited for extended periods online, trying to cancel my plan as I sold my house. Frontpoint were incredibly hard to get a hold of. I tried with online chat, but they told me they can’t cancel my policy. I’d left a message with their callback service, so they would call me back and I could cancel the policy… But they never called back. And when I finally got through, they “Bill in advance“ and don’t refund any monies so essentially wanted to charge me for two months after I have sold my house. Note: this is their regular policy when you’re not signed into a contract… Can’t imagine if I’d actually signed a contract with them!!Completely NOT worth the frustration or cost, and the monthly cost was high. I expected much better customer service.Save your money and support a Canadian company that has fair business practices.
Horrible customer service, no one on duty when I need assistance, nights and weekends. They also will not allow me to tell them to NOT renew my contract when it expires. I will be required to make another call to them the month before my current contract expires. They make things very difficult and have been dishonest with me.
Frontpoint is great until you try to cancel it. They literally won’t let you out of the contract, even if you leave the country and obviously don’t use their services anymore. And even after that deadline, they do anything they can to keep you paying. Go online and see for yourself what people are going through when they want to cancel. Stay away!
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