This marks my second order through this platform where the item arrived damaged—and once more, the company declined to rectify the situation. When paying premium prices for unique bottles, one expects them to arrive in pristine collectible condition. Instead, the service continues to ship inadequately protected items and then offers excuses when issues arise. To add to the frustration, their shipping is exceedingly slow, lacking any sense of urgency or care. Their website claims to prioritize quality and customer satisfaction, but my experience indicates they do not uphold those promises. As a collector, here's my advice:
Avoid this platform if you value your bottles arriving in collector-grade condition. If you want to ensure your expensive, rare bourbon arrives without damaged labels or crushed packaging—and not be met with indifference—seek alternatives. This service has demonstrated to me twice that they do not prioritize their customers, packaging standards, or the trust of collectors.
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Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 50,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!See more
