My order contained one bottle of the incorrect size. I ordered the 750 mL version and received the 700 mL version. I was told they couldn’t correct the order because the “independent merchants” did not have the correct size at the price I ordered. Apparently, this business doesn’t maintain their own inventory and will not use the inventory of other contractors to correct orders. To be fair, I was refunded the shipping cost and a prorated portion of the shipping insurance, an amount that roughly translated to the loss of value. However, since they admitted they don’t hold their own inventory and won’t correct mistakes made by their “independent merchants” the entire operation appears unreliable.
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Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 50,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!See more
