An unauthorized charge appeared on our account, and the representative failed to address any of my inquiries. They merely provided copied responses. The charge was deducted from our account before we received any clarification. Despite my multiple questions, the support team did not respond to any of them. We have decided to change banks due to this experience.
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Frost Bank is a Texas-chartered bank based in San Antonio with 134 branches and 1,300 automated teller machines, all in Texas.
