Review Time
An unauthorized charge appeared on our account, and the representative failed to address any of my inquiries. They merely provided copied responses. The charge was deducted from our account before we received any clarification. Despite my multiple questions, the support team did not respond to any of them. We have decided to change banks due to this experience.
An unauthorized charge showed up on our account, and the representative didn't address any of my questions. They just provided copied responses. The charge was withdrawn from our account before we got any clarification. Despite my repeated inquiries, the support team ignored all of them. We are switching banks because of this experience.
I contacted the service to reverse some overdraft fees for my medical expenses. They granted my request, and I am grateful. They truly aim to make their customers satisfied. Banking here feels personal and genuine. I highly recommend them for a remarkable experience.
This bank is the absolute worst. I faced financial difficulties after losing my job, and they chose to withdraw funds from my minor child's account. He was saving for a car and college, and instead of contacting me to arrange a payment plan, they took his entire paycheck. Their handling of the situation was appalling, and I felt utterly disrespected. After reaching out to them, I was met with dismissive remarks about my financial history. I am appalled by their lack of compassion. After 20 years as a loyal customer, this is how they treat me? Truly disappointing.
Having been a customer for nearly 30 years, I have noticed a significant decline in customer service. I can no longer tolerate the small fees and unhelpful attitudes from the staff. I will be closing my accounts and advising my business clients to avoid this bank.
Initially, my experience with this bank was very positive. They were supportive during the tough times of starting my small business. However, as my business faced challenges, communication became scarce. Even after paying off a significant loan, the bank refused to release me from special assets without a clear explanation. This has soured my view, and I can no longer recommend them, despite my previous praise.
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Frost Bank is a Texas-chartered bank based in San Antonio with 134 branches and 1,300 automated teller machines, all in Texas.
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