After three weeks of asking just one question and even contacting the owner of the business for an answer there is still no answer. The question was that they claim that no special tools are required to install the system. My question was if no special tools are needed then what is the best way to bend the copper tubing to make a 90 degree turn to fit through their elbow fixture of the lineset covering. Bear in mind that if you so much as get a kink in the pipe the warranty is void. My question still goes unanswered but I am led to believe that a real customer service rep is looking into this. This rep also stated that she would look into why I was called at 5:30 in the morning and apologized for that. The rep contacted me 5 days ago and there is no answer in sight to this simple question. Read their on site reviews and you will readily see how very poor that is.At last I got a response but not from Mr Cool but rather another company who sells the lineset cover. After I posted a complaint Alex contacted me and then went through my posts to find my problem. It was Alex who provided the answer and I am thankful for the response telling me that not only can the copper tubing be bent by hand and if it went wrong the warranty would not be voided I was also provided with a you tube video to watch. Great customer service from an individual who went the extra mile. Thank you so much Alex I very much appreciate your work and more importantly your answer
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FrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.See more
