fruitbouquets.com

Avoid like the plague!

I ordered something from them three weeks in advance to be delivered to my wife at work today. Her business closes at 4:00 pm. Around noon, I called customer service because FedEx had been to my wife's workplace already, and I wanted to make sure it wasn't supposed to be delivered by them. Customer service told me that it would be delivered by a local vendor and that the window was 9:00 am to 6:00 pm. When I said that her office closes at 4:00, I was told that a note would be put in and the delivery would still be on time. I called customer service again at 3:30 pm to get an update, as it was now getting down to the wire. I was put on hold while the rep contacted the vendor... for 23 minutes. The rep came back and said that it was out for delivery. When I said the business was going to close in just a few minutes, I was met with, basically, "Oh well, if so, call us back after the delivery window and we will give you available redelivery dates for next week." For a Valentine's gift. I managed to get the name of the vendor delivering the gift, called the store, and was told that they hadn't been able to get a DoorDash driver to pick up the order yet. To make an already long story a little shorter, driver shows up at the store while we're on the phone, I tell the worker to have him put a rush on it, and my wife ends up not leaving work for almost 30 minutes after she was supposed to. This is ridiculous. It wasn't a last-minute order, and it wasn't anything overly ornate. The store worker told me, "Sorry, it didn't come up in our system until very late." If you're going to partner with places, I think the system of communication needs to be way better than it apparently currently is. I will never order from FruitBouquets again, and I wouldn't have to begin with if I'd done a little more research and seen these reviews beforehand. The one "good" thing is that, unlike some other people, they did actually deliver the correct item.

Date of experience: Feb 12, 2026