Review Time
Ordered strawberries in chocolate as a suprise for Valentine's Day for my boyfriend. I paid £14.99 for guaranteed delivery on Saturday for Valentine's day. Delivery arrived on Monday 16th February so you can imagine after 72 hours how strawberries looked like so I paid £50 and delivery ended up in trash as there was juice coming out of package.
I tried to contact customer service, I sent 4 emails , phone calls (just voicemail, always voicemail), Instagram and Facebook page but no response.
I NEVER HAD SUCH A BAD EXPERIENCE WITH AN ONLINE ORDER. I FEEL COMPLETELY IGNORED.
Marika K.
Very disappointed.I placed an order a day in advance for a Valentine’s Day delivery. We selected the 8am to 6pm slot but clearly requested delivery in the morning to keep the surprise special. Instead, we had to spoil the surprise and ask the recipient to wait around all day for something that never arrived.I never received a confirmation email for the order. I followed up since morning through chats and was repeatedly given false assurance that it would be delivered in time. At one point, I was even given false confirmation that the parcel had been dispatched. When I called at 5 in the evening, I was told there was no status available and that I would get a call back. I never received that call, nor any information.Now they have stopped answering calls and responding to chat messages altogether. As I write this review, I have received no delivery and no response.This level of unprofessionalism on an important occasion like Valentine’s Day is unacceptable. I demand a full refund and want to thank you for completely spoiling our occasion.
Ordered strawberries in chocolate as a suprise for Valentine's Day for my boyfriend. I paid £14.99 for guaranteed delivery on Saturday for Valentine's day. Delivery arrived on Monday 16th February so you can imagine after 72 hours how strawberries looked like so I paid £50 and delivery ended up in trash as there was juice coming out of package.I tried to contact customer service, I sent 4 emails , phone calls (just voicemail, always voicemail), Instagram and Facebook page but no response.I NEVER HAD SUCH A BAD EXPERIENCE WITH AN ONLINE ORDER. I FEEL COMPLETELY IGNORED.Marika K.
I ordered something from them three weeks in advance to be delivered to my wife at work today. Her business closes at 4:00 pm. Around noon, I called customer service because FedEx had been to my wife's workplace already, and I wanted to make sure it wasn't supposed to be delivered by them. Customer service told me that it would be delivered by a local vendor and that the window was 9:00 am to 6:00 pm. When I said that her office closes at 4:00, I was told that a note would be put in and the delivery would still be on time. I called customer service again at 3:30 pm to get an update, as it was now getting down to the wire. I was put on hold while the rep contacted the vendor... for 23 minutes. The rep came back and said that it was out for delivery. When I said the business was going to close in just a few minutes, I was met with, basically, "Oh well, if so, call us back after the delivery window and we will give you available redelivery dates for next week." For a Valentine's gift. I managed to get the name of the vendor delivering the gift, called the store, and was told that they hadn't been able to get a DoorDash driver to pick up the order yet. To make an already long story a little shorter, driver shows up at the store while we're on the phone, I tell the worker to have him put a rush on it, and my wife ends up not leaving work for almost 30 minutes after she was supposed to. This is ridiculous. It wasn't a last-minute order, and it wasn't anything overly ornate. The store worker told me, "Sorry, it didn't come up in our system until very late." If you're going to partner with places, I think the system of communication needs to be way better than it apparently currently is. I will never order from FruitBouquets again, and I wouldn't have to begin with if I'd done a little more research and seen these reviews beforehand. The one "good" thing is that, unlike some other people, they did actually deliver the correct item.
The worst experience ever! They call the recipient before they deliver which kills the surprise. My husband was confused and told them no I didn’t order anything. So if you want to surprise someone -don’t put their number in for anything! Then the order was incomplete…they forgot the congrats balloons. It’s the logistical part. The delivery guy was nice. The element of surprise-ruined!
If I could give less than 1 star I would. I spent $60 on something that arrived without half the items. No strawberries, no grapes. No vase, just a plastic bucket. No greenery. The gingerbread man that was covered in chocolate had a broken arm. It looked NOTHING like what I ordered. Honestly, my son who is 10 could have done a better job. Extremely disappointed!!
If I can give this company no stars i would i will never use this company ever again in my life. I placed an order through the edible arrangement site and they passed the order off to another Fruit bouquet who was awful. I was so confused dealing with tracking, sitting on hold with this dam company. It was awful, they delivered the package and left food on the ground for squirrels and other neighborhood animals to get ahold of. This shit is expensive and here this is who edible arrangement pass there business off to. Never in my life will I deal with this company. I tried to upload the photo and this site would not allow me.
I ordered a fruit bouquet and a plater of chocolate covered strawberries. I did not know that these items were coming from two different companies. So when the strawberries arrived first it was no way of knowing who or where it was suppose to go. The order was just sitting for hours and not fresh. The first time I called the man promised to resend the order. Never did! I was also promised a email conformation. Never got it! The second time I called I was promised a full refund and that I would get an email confirmation. Did NOT get either! The third time I called I demanded to speak to a supervisor and demanded an email confirmation while I was still on the phone with him. I got the email confirmation and will have to wait 5 days for money to process.
Thought I was ordering my anniversary surprise for my wife from Edible Arrangements. What a disappointment, I was so confused as to why fedex was delivering it. My mistake that I hope I never make again. Terrible quality
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Fresh fruit delivery is fun with delicious fruit arrangements from Fruit Bouquets, fruit baskets to chocolate strawberries & more!
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