I placed an order on Fruugo on 17 December (Order number: SFCAA0108626147YQ). The estimated delivery time was 1–19 January, but the order has still not arrived and appears not to have been shipped at all.
When I track the order, the status remains “Shipping soon,” even though the delivery window has already passed. This lack of transparency and delay is very frustrating, especially since the order is urgently needed.
I have contacted customer support requesting an update or a refund if the order cannot be delivered promptly. So far, I have not received a clear response.
I hope Fruugo will address this issue quickly and provide either immediate shipping confirmation or a full refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fruugo is a global marketplace that makes cross border shopping easy!
At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs.
We have millions of products available from hundreds of retailers all over the world.
Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf.
We're continuously expanding the products available to customers and hope you find what you’re looking for!See more
