I ordered a product, thinking it would come from the UK or EU as the same on Temu cost half the price or less. I believed that paying more I would have a better quality and better service. The product was shipped from China instead, with 3 weeks lead time. Expected delivery 29 Jan, the product was marked delivered on jan 22nd. Of course I had not received it. I had to wait to raise a complaint until Jan 29th. Then it took until today to explain that I had never received a delivery alert from Postnord (I had to look up in the internet who is in charge of their last mile shipping, as Fruugo gave me a number which did not work at all). So after 5 weeks from date of purchase and a lot of time wasted following up, Fruugo issued a refund. I still need that product. Never again!
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Fruugo Danmark (fruugo.dk) forenkler det at købe produkter fra hele verden. Vores mission er at give et stort valg og frihed til at handle sikkert uanset hvor du er, uanset hvor du ønsker, gennem en global markedsplads - fruugo.dk.
