I’m extremely disappointed — not just with the product and the poor communication, but especially with the false advertising and Fruugo’s complete lack of accountability.
The item I purchased was advertised as a candy freeze-drying machine. In reality, the machine does not have a freeze-drying function at all. Instead of freeze-drying, it simply cooks and melts the candy.
When I requested a refund, I was told I could only return the item at my own expense, which would cost more than the product itself. Fruugo’s only alternative was to offer a $10 refund — less than 10% of what I paid.
This experience has been frustrating and misleading from start to finish. I strongly recommend avoiding this company.
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