I am beyond disappointed with my experience today. I attempted to place a simple order less than $300 for skin care products that I truly need, as I have extremely sensitive skin. This is the exact reason I chose to use an FSA account in the first place. Instead of being able to complete my order, my account was flagged for “fraud,” and now my funds are being held hostage for 24 hours. I gave them all of the correct information as well as a prompt called as I ended up taking off of work just to take this call so that I could get the necessary items as quickly as possible.To make matters worse, when I called for help, I was not even allowed to speak with a supervisor. I was told supervisors only work 9 to 5, which is absolutely not true. I work from home, I know how these things work. There is always a supervisor available. This was nothing more than a refusal to provide real customer service.The experience was not only frustrating, but insulting. I felt dismissed and unheard. A company handling people’s healthcare funds should have much higher standards of accountability and respect. Instead, FSA Store made me feel like I was doing something wrong for simply trying to care for my health.You’ve lost a loyal customer today. I will never be shopping with FSA Store again, and I will be warning others about this absolutely ridiculous treatment.
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FSAstore.com is flex spending with zero guesswork. It’s both the largest e-commerce destination for guaranteed FSA-eligible products and an educational resource that you can actually understand. It’s the company's mission to help millions of FSA holders manage and use their accounts, and save on more than 4,500 health items using tax-free funds.
We accept all FSA/HSA cards, and major credit cards, and provide 24/7 customer service via phone, live chat and email. Orders over $50 ship for free.
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