After 6 years of membership which auto-renewed without notice (red flag 1), I found I could not cancel online (red flag 2) but had to call. The person I spoke to gave me a pushy, hard sell (to the point of passive aggression), trying to dissuade me from cancelling (red flag 3) and only agreed to cancel after I was obliged to push back. Over the years I found I had little to no use for all the services offered by the SFB. My only real interaction was a little while ago when I called for legal advice. The so-called legal expert was rude, disinterested and dismissive, telling me to 'go a solicitor'. I doubt she even listened to what I had to say (red flag 4) and couldn't end the call fast enough.After I cancelled my membership, I was then sent repeating auto-emails (reg flag 5) asking me to complete a customer survey. I eventually completed the survey just to stop the emails but I leave it to the readers this review to infer the tone of my response.
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Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members.
Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking.
We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.See more
