This is my second purchase. Excellent customer service. I contacted them via messaging and received an immediate response. The shoes are custom-made and arrive promptly. The initial pair was too large, so they offered to send another pair and suggested I donate the ones that didn't fit. The replacement still wasn't right, so they sent a third pair, which I also donated. I've seen bad reviews, but I believe the company is working on improving their customer service. They respond quickly and genuinely strive to help with issues; mine are wide front feet. I am a real customer living in South Texas.
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