FTD - I would give them a zero, but that's not an option. They were supposed to deliver my flowers on Valentine's Day.They did not, they then decided they would deliver them on Monday the 16th, but they delivered a substitute flower arrangement on Sunday the 15th instead. Nothing like what I ordered. I would include pictures of the floral arrangement I ordered vs just a dozen roses. I asked for a refund they want to give me a 30% refund -unacceptable. Horrible customer service horrible company.
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