1-Star Review – FTD
I rarely write reviews, but this needs to be said.
I ordered a deluxe funeral arrangement through FTD for a 3:00 PM visitation. I was traveling from San Francisco to Orlando and monitored the order all day as it showed “accepted” and on track.
3:00 PM came and went—no delivery. No communication.
By 5:30 PM, I had to step away from my grieving family during the visitation to chase down their customer service. Instead of urgency or compassion, I was met with delays, excuses, and a process where I had to wait to see if my situation would even be escalated.
The most unacceptable part: the funeral home identified a local florist ready to fulfill the order immediately, but FTD refused, stating “we don’t work with them.” Policies mattered more than people in a moment of loss.
Because of their failure, I had to spend an additional $250 out of pocket to ensure flowers were present.
To make matters worse, they called me on the day of the funeral—completely tone-deaf to the reality that a family is grieving, not waiting on a customer service follow-up after a failed delivery.
Then, the following morning, an arrangement finally showed up—late, irrelevant, and completely unacceptable. The flowers were wilted and dead and had to be thrown away. There was no note, no apology, no condolences.
FTD didn’t just fail to deliver flowers—they created additional emotional distress during one of the most difficult moments for my family.
Do not rely on them. Shop local.
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