Update - I have a reply from the company at long last! (It took leaving a one star review here to get a reply!….so you know what you need to do if you don’t get replies to your emails or you also find it impossible to get through on the premium rate phone number….like I did over a dozen times)
The company have the brass neck to claim they have tried to contact ME to make a payment….the opposite is actually true. I managed to finally pay the £2xx I owed this company having finally obtained their bank details….but that was remarkably tough to do.
My heartfelt advice to read up on is his company on the various review sites and then decide for yourself. I suggest to head to their Google reviews next!….its a suspicious miracle that they have a 4 star rating on here and an understandable 1 star rating on Google.
Original review:
Be very careful choosing this business to provide a fuel card solution. It is through pure frustration that I need to warn other small businesses that The Fuelcard Company are virtually impossible to contact and square up an account with.
I assure you I am not exaggerating when I tell you that I’ve tried in excess of a dozen times to call and speak to the payments team to square up an account.
The use a very unpleasant policy of offering a premium rate phone number for you to call in and attempt to pay your account. In all the times I’ve called, the phone rings and rings and rings and after an extended time of holding….the phone just goes dead.
I tried a new strategy, I called into ‘new business’ and politely asked a member of the sales team to put me through (note this is a non-premium phone number)….again the phone rings and rings and rings, then it goes dead again.
On one occasion i was lucky enough to get through to a super helpful chap in sales and he was aware of just how difficult it is to get through to a hr collections team and he kindly offered to stay on the phone with me….he even said he emailed or messaged the team saying I was desperate to get through and pay. But no…..despite all that his extra assistance, the call still didn’t get through and was disconnected.
I was sent endless replies to emails asking/pleading for someone to call and take my payment. Absolutely zero reply…nothing!
The final kick in the teeth is now I have an annoying collection company using the threat of court action and have doubled the amount owed!….so £2xx I’m trying to pay is £4xx. It’s a total farce and causing a real pain and I’m totally fed up with spending so much valuable time trying to deal with this company.
I hope this reviews are read by people who make policy and see what the real customer experience is. The concept of a fuel card is great and the user experience of dealing with the helpful sales team is very positive…..BUT, if you need to try and pay a bill and need to contact anyone other than sales, you will be totally frustrated and the friendly sales team members I dealt with, are totally aware just how bad the collection team is.
It’s a genuine shame you have to use feeedback site to be seen and heard, but in the case of The Fuelcard Company, they need to treat their customers better and not make it virtually impossible to contact them. In an era of remarkable technology, it’s unbelievable a business can make itself so difficult to contact and pay.
I will close my account as soon as I have finally manage to pay, I have had a torrid experience of annoyance and incompetence from a large organisation that really should know better.
Please factor this in when you are choosing a fuel card partner, I know I’m not the only business owner that struggles with this issue and I’m now receiving threatening letters to be taken to court because this outfit can’t take a payment due to never picking up the phone or answering an email.
Just beware.
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Fuelcards.co.uk is a prominent company specialising in fuel card services and solutions in the United Kingdom. We offer a range of fuel card options designed to help businesses manage their fuel expenses more efficiently. Some key points about Fuelcards.co.uk include:
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5. Nationwide Coverage: Fuelcards.co.uk boasts an extensive network of partner fuel stations across the UK, ensuring that businesses have access to fuelling options in various locations, whether urban or remote.
6. Online Convenience: Our online platform allows businesses to manage their fuel card accounts, access reports, and make transactions conveniently and securely.
7. Sustainability Initiatives: Some fuel cards offered by Fuelcards.co.uk may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers.
In summary, Fuelcards.co.uk is a reputable company specialising in fuel card solutions for businesses in the UK. Our services are designed to help businesses save money on fuel expenses, manage costs efficiently, and benefit from a wide network of fuel stations. With a customer-centric approach and a range of card options, Fuelcards.co.uk plays a crucial role in helping businesses optimise their fleet management and fuel-related expenditures.See more
