Fuelman would not communicate with us before suspending our fleet cards, even when the bank had told them, they blocked ACH payments due to a breach on our account. When we were made aware of the issue, immediately contacted them and pay the account in full. They pulled the old bait and switch with us. Initially, the representatives came off so nice, we canceled gas cards and other cards to go with Fuelman, when they convinced us that they were business friendly and would be as a partner. This resulted in a week of calling and getting nowhere and 5 different answers. Our drivers were embarrassed when the cards didn’t work, product not on time, had to overnight other cards to drivers to be able to move their trucks. No one reached out to us, listened to us, nor have they responded to any communication. If this is how they treat their customers, whether it was 6 months or 6 days, they fooled us and they will fool you too!
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